Basic information on Data Protection


Espai S’Agaró Imma Cruanyes Lozano


Informational website

Management of web users, through a form

Commercial communications related to our services


Express consent and legitimate interest


No data is passed on to third parties, except as required by law


Access, rectify and delete data, as well as other rights, as explained in the additional information

Additional information

You can consult additional and detailed information on Data Protection in the attached clauses found at

At Espai S’Agaró Imma Cruanyes Lozano we work to offer you the best possible experience through our products and services. In some cases, it is necessary to collect the information to achieve this. We care about your privacy and believe we should be transparent about it.

For this reason, and for the purposes of the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 (hereinafter, “RGPD”) relating to the protection of natural persons with regard to the treatment of personal data and the free circulation of such data, and LAW 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (hereinafter, “LSSI”, Espai S’Agaró Imma Cruanyes Lozano informs the user that, as data controller, it will incorporate the personal data provided by users in an automated file.

Our commitment begins by explaining the following:

Your data is collected to improve the user experience, taking into account your interests and needs.

We are transparent about the data we collect about you and why we do it.

Our intention is to provide you with the best possible experience. For this reason, when we use your personal information, we will always comply with the regulations, and when necessary, we will request your consent.

We understand that your data belongs to you. Therefore, if you decide not to authorize us to process them, you can request that we stop processing them.

Our priority is to guarantee your security and treat your data in accordance with European regulations.

If you wish to obtain more information about the processing of your data, consult the different sections of the privacy policy found below:

Who is responsible for the processing of your personal data?
Identity: Espai S’Agaró Imma Cruanyes Lozano

Registered address: Avinguda Platja d’Aro 224.17248 S Agaró

C.I.F. nº: 40527790L


Espai S’Agaró Imma Cruanyes Lozano has designated a Data Protection Officer or an internal contact person within its organization. If you wish to make a query regarding the processing of your personal data, you can contact him by emailing

What personal data do we collect?
The personal data that the user may provide:

Name, address and date of birth.

Phone number and email address.


Information regarding payments and returns.

IP address, date and time you accessed our services, internet browser you use and data about the device’s operating system.

Any other information or data you choose to share with us.

In some cases, it is mandatory to fill in the registration form to access and enjoy certain services offered on the website; Likewise, failure to provide the requested personal data or failure to accept this data protection policy implies the impossibility of subscribing, registering or participating in any of the promotions in which personal data is requested.

Why and for what do we process your data?
At Espai S’Agaró Imma Cruanyes Lozano we treat the information provided by the interested parties for the following purposes:

Manage orders or contract any of our services, either online or in physical stores.

Manage the sending of the information requested from us.

Develop commercial actions and carry out the maintenance and management of the relationship with the user, as well as the management of the services offered through the website and the information tasks, being able to perform automatic evaluations, obtaining profiles and customer segmentation tasks with the aim of personalizing the treatment according to their characteristics and needs and better the customer’s online experience.

Develop and manage contests, raffles or other promotional activities that may be organized.

In some cases it will be necessary to provide information to the Authorities or third parties for audit purposes, as well as to handle personal data from invoices, contracts and documents to respond to customer or Public Administration claims.

We inform you that the personal data obtained as a result of your registration as a user will form part of the Register of Processing Activities and Operations (RAT), which will be updated periodically in accordance with the RGPD.

What is the legitimacy for the processing of your data?
The processing of your data can be based on the following legal bases:

Consent of the interested party for the contracting of services and products, for contact forms, requests for information or subscription to e-newsletters.

Legitimate interest in the processing of data from our customers in direct marketing actions and express consent of the interested party for everything related to automatic assessments and profiling.

Compliance with legal obligations for fraud prevention, communication with public authorities and third party claims.

How long do we keep your data?
The processing of the data for the purposes described will be maintained for the time necessary to fulfill the purpose of its collection (for example, for the duration of the commercial relationship), as well as for the fulfillment of the legal obligations arising from the processing of the data

To which recipients are your data communicated?
In some cases, only when necessary, Espai S’Agaró Imma Cruanyes Lozano will provide user data to third parties. However, the data will never be sold to third parties. External service providers (for example, payment providers or delivery companies with whom Espai S’Agaró Imma Cruanyes Lozano works may use the data to provide the corresponding services, notwithstanding this, they will not use the information for their own purposes or by assignment to third parties.

Espai S’Agaró Imma Cruanyes Lozano tries to guarantee the security of personal data when it is sent outside the company and ensures that third party service providers respect confidentiality and have the appropriate measures to protect personal data. These third parties have the obligation to guarantee that the information is treated in accordance with data privacy regulations.

In some cases, the law may require that personal data be disclosed to public bodies or other parties, only what is strictly necessary to comply with these legal obligations will be disclosed.

The personal data obtained may also be shared with other companies in the group.

Where is your data stored?
In general, data is stored within the EU. The data that is sent to third parties that do not belong to the EU, we will ensure that they offer a sufficient level of protection, either because they have Binding Corporate Rules (BCR) or because they have adhered to the “Privacy Shield”.

What rights assist you and how can you exercise them?
You can direct your communications and exercise your rights by sending a request to the following email:

Pursuant to the provisions of the RGPD, you can request:

Right of access: you can request information about the personal data we have about you.

Right of rectification: you can communicate any changes to your personal data

Right to deletion and oblivion: you can request the deletion of personal data prior to blocking.

Right to limitation of treatment: means the restriction of the treatment of personal data.

Right to object: you can withdraw your consent to the processing of the data, object to the fact that they continue to be processed.

Right to portability: in some cases, you can request a copy of the personal data in a structured, commonly used and machine-readable format for transmission to another controller.

Right not to be the subject of individualized decisions: you can request that decisions are not taken that are based solely on automated processing, including profiling, that produce legal effects or significantly affect the interested party.

In some cases, the request may be rejected if you request that data necessary to comply with legal obligations be deleted.

Likewise, if you have any complaints about the processing of data, you can submit a claim to the data protection authority.

Who is responsible for the accuracy and veracity of the data provided?
The user is solely responsible for the veracity and correctness of the data included, exonerating Espai S’Agaró Imma Cruanyes Lozano from any responsibility in this regard. Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the registration or subscription form. Espai S’Agaró Imma Cruanyes Lozano reserves the right to terminate the services contracted with the users, in the event that the data provided is false, incomplete, inaccurate or not up to date.

Espai S’Agaró Imma Cruanyes Lozano is not responsible for the veracity of information that is not of its own making and of which another source is indicated, so it does not assume any responsibility for hypothetical damages that could originate- se for the use of this information.

Espai S’Agaró Imma Cruanyes Lozano reserves the right to update, modify or delete the information contained in its web pages and may even limit or deny access to this information. Espai S’Agaró Imma Cruanyes Lozano is exempt from responsibility for any damage or prejudice that the user may suffer as a result of errors, defects or omissions in the information provided by Espai S’Agaró Imma Cruanyes Lozano provided that come from sources other than this one.

Likewise, the user certifies that he is older than 14 years and that he has the legal capacity necessary to provide consent regarding the processing of his personal data.

How do we treat the personal data of minors?
In principle, our services are not specifically aimed at minors. However, in the event that any of them are addressed to children under the age of fourteen, in accordance with article 8 of the RGPD and article 7 of LO 3/2018, of December 5 (LOPDGDD), Espai S’Agaró Imma Cruanyes Lozano will require the valid, free, unequivocal, specific and informed consent of the legal guardians to process the personal data of minors. In this case, the DNI or other form of identification of the person giving the consent will be required.

In the case of persons over fourteen years of age, the data may be processed with the consent of the user, except in those cases in which the Law requires the assistance of the holders of parental authority or guardianship.

What security measures do we apply to protect your personal data?
Espai S’Agaró Imma Cruanyes Lozano has adopted the security levels of protection of personal data legally required, and tries to install those other means and additional technical measures at its disposal to avoid loss, misuse, alteration, unauthorized access and theft of personal data provided to Espai S’Agaró Imma Cruanyes Lozano

Espai S’Agaró Imma Cruanyes Lozano is not responsible for hypothetical damages or losses that could derive from interferences, omissions, interruptions, computer viruses, telephone breakdowns or disconnections in the operational functioning of this electronic system, motivated by causes beyond Espai S’Agaró Imma Cruanyes Lozano.; of delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, in the Internet system or in other electronic systems, as well as damages that may be caused by third parties through illegitimate interference beyond the control of Espai S’Agaró Imma Cruanyes Lozano. However, the user must be aware that Internet security measures are not impregnable.

Links to other websites
On the website there may be links to other web pages. By clicking on one of these links and accessing an external website, the visit will be subject to the privacy policy of that website, leaving Espai S’Agaró Imma Cruanyes Lozano from any kind of responsibility regarding its policy privacy

How do we use cookies?
The website of Espai S’Agaró Imma Cruanyes Lozano uses cookies, in order to optimize and personalize your navigation through it. Cookies are physical files of information that are stored on the user’s terminal, the information collected through cookies serves to facilitate the user’s navigation through the portal and optimize the browsing experience. The data collected through cookies can be shared with the creators of these, but in no case will the information obtained by them be associated with personal data or data that can identify the user.

However, if the user does not want cookies to be installed on his hard drive, he has the possibility to configure the browser in such a way as to prevent the installation of these files. For more information consult our Cookies Policy

Can the privacy policy be modified?
This privacy policy can be modified. We recommend that you review the privacy policy periodically.